***US Only*** Refunds, exchanges or store credits will only be obtainable within 14 days (2 weeks) of you receiving your bag(s). A Returned Bag Authorization (RBA) number should be requested within that 14 day (2 weeks) grace period. To request an RBA you need to email firstname.lastname@example.org with the subject line â€œRequest for an RBA â€“ (order #) Refunds, exchanged or store creditsâ€ Please be sure to provide pictures and a clear description in the body of the email. Once the RBA has been provided you will receive an address to return the bag(s). If the bag(s) have been sent to a different address or the address is incorrect or incomplete Pretty Gal Bags will not be responsible for lost order(s) and or will not grant a refund, exchange or store credits. If the return is not due to the fault of Pretty Gal Bags, the buyer is responsible for shipment and packaging (envelope can be purchased individually at any dollar store for $1.00) to return and to receive new bag(s). Bag(s) have to be shipped with a provider with tracking of the bag(s) is available and in the same condition and packaging the bag(s) were received; tracking numbers should be emailed to email@example.com to follow the receiving date of bag(s). ***If Pretty Gal Bags made the mistake ***. A request for a RBA is also needed, email firstname.lastname@example.org with the subject line â€œRequest for an RBA â€“ (order #) Mistakeâ€ with 14 days (2 weeks) of receiving your bag(s). Please be sure to provide pictures and a clear description in the body of the email. Once that initial email has been received and reviewed it will be at my discretion to accept or decline the exchange and or and store credit (buyer will receive an email with a response with 24 hours with shipping label). Pretty Gal Bags will provide a prepaid label (please make sure to use the provided label, if the bag(s) are sent to PGB with a different label and the address is incomplete or incorrect, Pretty Gal Bags has the right to reject an exchange or store credit in the event it gets lost), the packaging will be the responsibility of the buyer (envelope can be purchased individually at any dollar store for $1.00). Refunds, exchanges or store credits will not be available if the returned products have been damaged or altered in any way before arriving to Pretty Gal Bags. You should receive your refund within one week of receiving the bag(s) here at Pretty Gal Bags. Please remember: you only have 14 days (2 weeks) from the day you receive an bag to claim any type of refund, exchange or store credit.***International***. Pretty Gal Bags will not be responsible for shipping on any bags (refund / gift etc). The same procedure for (U.S ONLY) refunds apply and needs to be completed. As well as an extended 21 day (3 weeks) grace period to return.
Pretty Gal Bags reserves the right to deny a refund to anyone who has made what is determined to be excessive returns. Pretty Gal Bags is not responsible for loss or any costs incurred (including freight, duties and taxes, or import fees) for items returned without an RMA number or to any address sends to Pretty Gal Bags with Incomplete and or incorrect address. Pretty Gal Bags is not responsible for orders that have been provided with an incomplete or incorrect address when bag(s) was/were purchased. Once the bag(s) are returned to sender, it is responsibility of the buyer to purchase another shipping label. No cash refunds .
Return a gift
If a gift from Pretty Gal Bags was given to you and the bag(s) itself is still in perfect condition but you are not pleased an exchange could be granted, please request a Returned Bag Authorization (RBA) number by emailing email@example.com in the subject line â€œRequest for an RBA for Giftâ€ Please be sure to provide pictures and a clear description in the body of the email. Once that initial email has been received and reviewed it will be at my discretion to accept or decline the exchange (buyer will receive an email with a response with 24 hours with an answer) It is the responsibility of the gift receiver to pay for the shipping and packaging expenses of the bag(s) when received by me and to be shipped back to gifted. It should also be shipped through a provider that has tracking number available (please email PGB the tracking number). Within a week from receiving the gifted bag(s) you will receive an email from firstname.lastname@example.org providing a code to order other bags (equal price or less only). Shipping and taxes (if required) will have to be paid by the gifted for the new bag(s) to be sent.
All “sale” items are final sale. No returns, exchange or store credits are allowed on sale items. If you have issues with your bag.. i.e. some type of damage due to construction, I will repair your bag complimentary unless the damage is due to consumer error.
*** I want nothing more than for you to be a satisfied and happy customer so when in doubt it is always best to send an email to pretty gal bags and I will work together with you to find a solution. Each bag is individually made with attention to detail and I want all of those fine details to matter and make my product something you would buy for family and friends to share the love! ***